Custom Sourcing & Special Ordering
All LocationsAvailable at all Weiders locations:Brighton,Honeoye Falls,Fairport/Perinton
Can't find it on the shelf? We have access to 800,000 products through special order.
Custom Sourcing & Special Ordering
Not everything fits on a shelf, and not every part is easy to find. Whether you're chasing a discontinued fastener, a specific gauge of hardware, or a fixture that matches something original to your house, tracking it down on your own can turn into hours of searching. Your neighborhood Weiders can usually still get it for you. With access to roughly 800,000 products across our warehouse network, plus custom sourcing solutions for items that fall outside even that catalog, we're often able to bring in parts and products that big-box stores simply don't carry.
How Special Ordering Works
- Bring in a photo, a part number, an old sample, or just a good description of what you need.
- We search our supplier network to find a match, or the closest equivalent if the exact original is no longer made.
- You place the order in-store and we let you know when it's in.
- Pickup happens at the store where you placed the order.
What People Typically Special Order
- Hardware and fasteners in less common sizes, finishes, or thread types
- Replacement parts for older appliances, fixtures, or equipment
- Specific paint sheens, colors, or sundries not stocked locally
- Tools or equipment in a particular brand or configuration
- Bulk quantities of an item for a renovation or repair project
When You Can't Find It Yourself
Big-box stores tend to stock what sells fastest across every market they serve, which means the unusual, older, or regionally specific item is often the first thing to disappear from their shelves. As an independent, family-run business with real supplier relationships built up since 1879, Weiders has more flexibility to chase down exactly what you need, rather than pointing you toward whatever happens to be in stock. Ask any of our three locations about placing a special order; our expert staff can usually find a path to the part, product, or material you're after, even when it isn't something we'd normally carry. For businesses and contractors placing larger or recurring orders, our Business Solutions service is built specifically around bulk purchasing and account-based ordering.
Why Weiders
Access to 800,000+ Products
Plus custom sourcing solutions — if it exists, there's a good chance we can get it for you.
Browse the Catalog Before You Order
Honeoye Falls and Perinton customers can look through the full Ace Hardware catalog online before committing.
One Stop Instead of a Multi-Store Hunt
A local store that can special-order hard-to-find items saves the runaround of checking multiple big-box stores or waiting on unpredictable online marketplace shipping.
Frequently Asked Questions
How long does a special order typically take?
It varies by item and supplier — ask in-store when you place the order and we'll give you our best estimate for that specific product.
Can I browse what's available before ordering?
Yes — our Honeoye Falls and Perinton customers can browse the Ace Hardware website directly to look through the full catalog before placing an order.
Is there a deposit required for special orders?
Some special orders may require a deposit, depending on the item — ask your local store about the specific product you need.
Do special-ordered items cost more than big-box stores?
Pricing is generally competitive — we have access to the same 800,000-product Ace network that keeps costs in line with larger retailers, without the runaround of checking multiple stores yourself.
Questions About This Service?
Stop by any of our three Rochester-area stores, or reach out and we'll help you sort out the details.