Warranty & Return Policy
Buy too much, get the wrong size, have a problem, or just a change of heart? Our goal is to be helpful, we do our best to make returns easy.
Our Return Policy
We accept returns within one year of the original purchase date with a valid receipt. We're willing to work with our customers on all reasonable return requests, and we appreciate returns being made in good, clean condition.
If you'd like a refund rather than an exchange, please bring your receipt and, if you have one, your Ace Rewards account information. Refunds are given in the same form as the original payment.
A few categories work a little differently — special orders, cut goods (chain, rope, screening), custom-mixed paint, custom laser engraving, and propane exchanges each have their own common-sense handling. If you're not sure where something falls, just ask — a store associate can walk you through it.
Product Warranties
Have a question about a tool or product's manufacturer warranty? Bring it in or give us a call. Our associates are happy to help you get in touch with the right manufacturer channel to get it resolved.
Need Help?
Our helpful associates are standing by, ready to assist, at all three Rochester-area locations. See our Locations page for each store's phone number, address, and hours, or reach out through our Contact page.
Still Have a Question?
Our helpful associates are standing by, ready to assist, at all three Rochester-area locations.