Custom Sourcing & Special Ordering

Special Orders and Product Sourcing in Rochester, NY

When a product is not stocked locally, Weiders Hardware helps Rochester-area homeowners, contractors, and businesses source it through available suppliers. Bring a part number, sample, photo, measurements, or product description to Brighton, Honeoye Falls, or Fairport/Perinton, and an associate will search available suppliers for the item or a suitable alternative.

What We Can Help Source

Special ordering is useful when a project calls for an uncommon size, finish, quantity, or configuration. Common requests include fasteners, repair parts, plumbing fittings, electrical components, door hardware, tools, and project supplies.

If the item belongs in a department we carry, that department is a good place to start. Our Hardware & Fasteners department can help with uncommon threads, sizes, materials, and finishes. The Plumbing department handles fittings, fixture parts, and repair components, while Keys, Locks & Door Hardware can help with locksets, hinges, and matching door hardware.

Not every item is available through our suppliers. We will check the specifications and tell you what can be ordered before you commit.

What to Bring

The best starting information is the manufacturer’s part number or the complete model number of the product the part fits. A clear photo, original sample, measurements, thread details, material, color, and finish can also help narrow the search.

Bring the old part when it is safe and practical. For a broken or incomplete item, include every piece you have. More detail helps an associate distinguish between parts that look alike but are not interchangeable.

How a Special Order Works

1. Show us the item or describe what the project requires.
2. An associate checks store inventory and available supplier sources.
3. We review the match, availability, order terms, and quoted cost with you.
4. After you approve the order, the store places it and contacts you when it is ready.

Availability and arrival time depend on the item and supplier. We will give you the information available for that order, but we do not promise a standard turnaround time for every product.

Special Orders for Businesses and Contractors

Businesses can use custom sourcing for project quantities, recurring supplies, replacement parts, and products with specific requirements. For bulk quotes, purchasing controls, planned inventory, and account delivery options, see Weiders Business Solutions.

A business account is not required to ask about a special order. Homeowners and other individual customers can place eligible special orders through any Weiders store.

Pickup and Delivery

Special orders can be picked up through the store handling the order. Larger, heavier, or bulk orders may qualify for pickup, local delivery, or assembly. Ask about those options when the order is quoted because availability depends on the product.

Available at All Three Stores

Custom sourcing and special ordering are available through Weiders Hardware in Brighton, Honeoye Falls, and Fairport/Perinton. Supplier access and order options may differ by product and location.

Pick a store from the Weiders locations page and bring the product information you have. An associate will explain the available next step.